Written By: Kaylee Hannah

The Skill of Connection & The Underrated Power of People Skills

Connection is a Skill, Not Just a Trait

Being a “people person” is often seen as an innate trait—either you have it, or you don’t. Some would encounter a so-called “people person” and assume, “Ehh, maybe she’s born wit’ it!”, while they might come across a person who just, doesn’t have it and deem that they don’t have, well, (how would Bobby Boucher’s mother put it?) “de social skills”. But what if I told you that connecting with others really is a skill—one that can be practiced and refined? In my opinion, it is one of the most underrated skills in life and work.

When you meet a person who makes you feel seen and heard, they’ve likely mastered this skill. Too often, we move through life on autopilot—checking off tasks, handling responsibilities, and barely engaging with the folks around us. With rising mental health struggles and social disconnection, we’re left seeking quick dopamine fixes through actions such as doom-scrolling, bed-rotting, or other unhealthy addictions; resulting in missing out on real human interaction.

This is why people skills matter. The ability to truly connect can set you apart, open doors, and even change someone’s day. And the good news? It can be practiced daily – and for free!

Practical Ways to Cultivate Stronger Connections TODAY

1. Look People in the Eye (Or at Least at Their Face!)

In a world where people barely lift their heads from their phones, eye contact is powerful. If making direct eye contact feels intimidating, try focusing on the person’s nose. Acknowledge their presence—this small action makes a big impact.

2. Greet Folks Like an Old Friend

Imagine the difference between a dull, disinterested greeting and one filled with warmth. When you see someone, smile and greet them as if you’re genuinely happy they’re there. This simple gesture can turn a mundane interaction into a memorable one and it usually grabs attention.

3. Show Genuine Engagement

• Face the person when speaking to them. Even a small shift of the shoulders shows attentiveness.
• Listen more than you talk. It’s easy to focus on what you’ll say next—fight that instinct and truly listen.
• Ask about them. Simple questions like “How’s your day going?” show that you care.

4. Get Names Right (And Remember Them!)

If you’re unsure how to pronounce a name, ask! People generally appreciate the effort. In professional settings, jot down phonetic notes to help you remember next time. Using someone’s name correctly makes interactions feel personal and respectful.

5. Read the Room & Adjust Accordingly

Being socially aware is key. Not every situation calls for the same level of energy. If you’re in a quiet, serious setting, adjust your tone and demeanor accordingly. In contrast, a lighthearted environment might welcome a heaping helping of humor and heart.

6. Voice Appreciation

Acknowledging others is powerful—and rare. Thank people often:

• “Thank you for your patience!” (in a waiting room)
• “I appreciate you choosing us for your [specified industry] needs today!”
• “Thanks for just being awesome!”

Also, don’t hesitate to reinforce positive behavior. If a child is behaving well, compliment them—it means the world to both the child and their guardian.

The True Power of Connection

At the end of the day, connection isn’t just about customer service, work, or social niceties—it’s about humanity. In a world that often feels disconnected, small moments of intentional presence and warmth can change someone’s day, and in some cases, even their life.

The way we interact with others matters. A genuine smile, a heartfelt greeting, remembering a name, a witty joke, or simply acknowledging someone’s presence can make all the difference. It doesn’t cost a thing, but the return on investment is priceless.

So, as you go about your day, challenge yourself: Who can I truly see today?
Who can I make feel valued, encouraged and heard?
That’s the real skill of connection—one that makes life, and work, infinitely more meaningful and furthermore – enjoyable.

What are your thoughts? Have you ever had a simple interaction that made a big impact on you? Please share your experiences in the comments!